rm99a respects your privacy. This policy explains what personal data we collect, how we use it, and your rights as a member of the rm99a platform. Please read it carefully.
rm99a ("rm99a", "we", "us", "our") operates the online gaming platform accessible at https://rm99a.net. We are committed to protecting the personal data of our members and visitors in accordance with applicable data protection principles and international privacy standards.
This Privacy Policy ("Policy") describes how rm99a collects, processes, stores, shares, and protects personal information relating to individuals who register for, access, or use the rm99a platform — including the sportsbook, live casino, slot games, Toto 4D, and virtual casino products. It also describes the rights available to you in respect of your personal data and how to exercise those rights.
By registering an account or using the rm99a platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not create or continue to use an rm99a account. This Policy should be read together with rm99a's Terms & Conditions.
rm99a collects personal data through several channels. The categories of personal data we collect include:
2.1 Registration Data. When you create an rm99a account, we collect your full name, date of birth, nationality, mobile phone number, email address, and preferred currency (MYR). This data is necessary to establish and verify your identity, enforce age restrictions, and administer your account.
2.2 Identity Verification Data. To comply with anti-money laundering (AML) obligations and age verification requirements, rm99a may request copies of government-issued identification documents (such as a Malaysian MyKad or passport), proof of residential address, and proof of ownership of payment methods used to deposit funds.
2.3 Financial Data. We collect transaction data including deposit amounts, withdrawal requests, payment method details (excluding full card numbers, which are processed by PCI-compliant third-party payment processors), and transaction timestamps. rm99a does not store full payment card numbers on its servers.
2.4 Gaming Activity Data. We maintain records of all bets placed, games played, win/loss outcomes, bonus usage, and session activity on the rm99a platform. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
2.5 Technical Data. When you visit rm99a, we automatically collect technical information including your IP address, browser type and version, operating system, device type, referring URL, pages visited, and session duration. This data is collected through server logs and analytics tools.
2.6 Communications Data. If you contact rm99a via live chat or email at [email protected], we retain records of those communications including timestamps and the content of your messages, for quality assurance and dispute resolution purposes.
rm99a processes personal data for the following purposes:
rm99a processes your personal data on the following legal bases:
rm99a does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:
5.1 Payment Processors. To process your deposits and withdrawals, rm99a shares necessary financial data with third-party payment service providers including e-wallet operators (Touch 'n Go, Boost, GrabPay), banks (Maybank, CIMB, Public Bank, Hong Leong), and cryptocurrency processors. These processors are required to handle your data in accordance with applicable security standards.
5.2 Game Providers. rm99a's live casino and slot games are provided by third-party game studios. These providers may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver the game experience. They do not receive your full personal identity information.
5.3 Regulatory and Law Enforcement Authorities. rm99a will disclose personal data to competent authorities where required by law, including in response to court orders, regulatory investigations, or AML reporting obligations. rm99a will notify you of such disclosures where legally permitted to do so.
5.4 Service Providers. rm99a may engage third-party service providers for functions such as cloud hosting, IT security, analytics, and customer support tooling. All such providers are subject to data processing agreements that restrict their use of your data to the purposes for which it was shared.
rm99a uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies used include:
You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to log in to rm99a and use the platform's features. rm99a does not use cookies to track your activity on third-party websites.
rm99a retains personal data for as long as necessary to fulfil the purposes described in this Policy, including for the duration of your membership and for a reasonable period thereafter to allow resolution of disputes, processing of final withdrawals, and compliance with applicable legal retention obligations.
In particular:
After applicable retention periods have expired, rm99a will securely delete or anonymise personal data in accordance with our data deletion procedures.
rm99a implements technical and organisational security measures appropriate to the risk posed by the processing of your personal data. These measures include:
Despite these measures, no internet transmission or electronic storage system is completely secure. If you become aware of any security breach affecting your rm99a account, please contact our support team immediately via live chat.
Subject to applicable law, you have the following rights in respect of the personal data that rm99a holds about you:
To exercise any of these rights, contact rm99a at [email protected]. We will respond within 30 days. Identity verification may be required before we process your request.
The rm99a platform is strictly restricted to persons aged 21 years and above. rm99a does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed rm99a using your account or credentials, contact support immediately.
The rm99a platform does not contain links to third-party websites. Any links that do appear within the rm99a domain (such as links to game providers' help pages during gameplay) are subject to those third parties' own privacy policies, for which rm99a accepts no responsibility. rm99a encourages you to review the privacy policies of any third-party services you interact with.
rm99a reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered members via their registered contact details. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. Your continued use of the rm99a platform following notification of changes constitutes your acceptance of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how rm99a protects your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data rm99a holds about you, please contact our Data Protection contact via:
We are committed to resolving all privacy-related enquiries fairly and promptly.
Six ways rm99a protects your personal data
All data transmitted between your device and the rm99a platform is protected by 256-bit SSL encryption — the same standard used by Maybank2u and CIMB Clicks for online banking in Malaysia.
rm99a does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate your account and comply with legal obligations.
Personal data is accessible internally only to rm99a staff who need it to perform their role. Strict access control policies and audit logs ensure your data is not accessed unnecessarily or without authorisation.
rm99a members may request access to, correction of, or deletion of their personal data at any time. Submit requests via live chat or email. We respond within 30 days and verify your identity before processing.
rm99a complies with applicable anti-money laundering requirements. Identity verification data is retained for the legally required period. Suspicious transactions are reported to relevant authorities as required.
When retention periods expire, rm99a securely deletes or anonymises your personal data. You may also request account closure and data deletion subject to legal retention obligations at any time.
rm99a is committed to handling your personal data responsibly. Log in to your rm99a account to manage your privacy settings, update your profile, or contact our 24/7 support team with any data-related questions.